Frequently Asked Questions

Can I buy just 1 pair?

No. We only sell wholesale, pre packed cases with only one style and one color per case. No retail available.

Do you mix colors and styles?

No, we sell the cases as they come from the factory. We do not have open stock available every case will have only one color and one style.

Does the price include shipping?

No, shipping is billed separately to the customer. We will contact first time customers with shipping quote before processing their payment

How long does it take to receive my order?

Once you complete your payment, shipping will depend on your location. It takes between 2 and 4 business days for US orders, and up to 7 days for foreign orders.

Can I pick the sizes that will come in my case?

No, you can pick from the different break-downs available, but you can’t specify the amount of pairs per size.

Do you ship internationally?

Yes, we do. As long as there are no governments regulations that denies access to Chinese products. For the Caribbean, and Central and South America we recommend that our customers use a company that works with their countries.

What is your shipping cost?

Shipping will depend on weight, the amount of cases and the destination. We prefer to quote shipping based on actual information.

What does PPK means?

PPK means pairs per case.

When I request a case of a specific style why doesn’t the amount match the cost shown?

The cost shown is per pair; the system calculates the price for the case depending on how many pairs are in that case.

Can your company guarantee the authenticity of your brand names?

Yes, we can provide you with a sanitized invoice form the maker of the shoe. If requested by any authority. We also provide certificate of Authenticity.

Do I need a license to buy from your company?

If you are business we require a copy of your Tax I.D. number

Do you drop ship?

Yes, we do but only pre packed cases. Must make direct payment either by Wire Transfer or a Bank Deposit.

Do you accept COD orders?

We accept COD orders from established customers only; however we only accept Money Order or Cashier Check. All first time buyers have to prepay.

Do you accept Pay pal?

Yes , we do accept Pay pal. We accept payment with Credit Cards but do not require payment online; we will contact you with a final amount including shipping before we request payment.

Can I pay with Credit or Debit Card?

We accept cards only from USA and Puerto Rico prior verification of address and CVV (security code). For foreign orders we only accept wire transfer.

What are your policies for returns?

We only accept returns or exchanges for manufacturer’s defects. Customer must do claim no later than 7 days from shipping date.

Where are you located?

Our showroom and offices are located in Chicago, IL at 2701 N Kildare, Chicago, IL 60639 Ph: 773.252.5222. It’s open to public from Monday-Friday 8:30 a.m. to 5 p.m.

How can I contact you?

By phone- 773.252.5222 or Email: info@closeoutplace.com